Who we are
We are a Brazilian company, with headquarters in São Paulo and an office in Lisbon, with a growing presence in the European market, aligned with the global expansion program.
We are specialized in Service Management, with experienced professionals in various business segments. A determined team with the common goal of supporting the digital transformation of the companies' processes and with a total commitment to ensure the success of our clients and partners.
Besides the vast experience in the market, our professionals are certified in various procedural and technical disciplines, which helps customers in the adoption of best practices and usability of solutions, providing added value and a positive experience in the provision of our services.
What we do
We contribute for innovations and for companies to be able to evolve their own ecosystem, achieving their results and ensuring business continuity.
Comprised of a team with more than 15 years of experience in Service Management, we guarantee project management, process consulting, requirements gathering, implementation and improvement of solutions.
We operate in different segments such as Insurance, Solution Providers, Road Concession, Market and Retail, Food Industry, Telecom, among others.
Our Mission and Values
Our mission is to deliver the best experience for our customers, exceeding expectations, and ensuring agility and quality at competitive costs.
Point Out is a company formed by a group of people who individually and collectively are guided by values, examples and commitments such as cooperation, transparency, ethics and attitude to provide disruptive solutions.
Services
Success factors
We have already carried out several projects with this partner mainly in the Service Desk tool. We improved the usability of the Service Catalog, Process Automation and Services, among others. One of the most challenging was the version update of the Service Desk tool, because we were using an obsolete version and the partner fully met the objective. An important factor is the availability to assist us whenever we are called upon
Point Out provided tremendous value in the delivery of the reportings renewal project.
Both the technical team and the management team were unsurpassed in the delivery of the objectives. We already have the second transformation project underway, and it shouldn’t stop there.
PointOut has been developing work with great quality, speed and agility within CCR. They are always willing to support us with new integrations, improvements and changes in the Service Desk tool. This partnership is very gratifying for us.